BookingOffice - Generic Online Bookings Solution meets Priority Outcome R13

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BookingOffice

OfficeForms

OfficeProcess

GovLink

BookingOffice is a powerful software tool capable of delivering self-service citizen facing online booking and appointment systems.

It provides 24/7 self-service online booking for your customers whilst attracting new customers who may have been put off by the prospect of booking over the phone or in person.

It may also be used for staff facing booking systems e.g. pool cars, meeting rooms & other corporate resources. The easy to use edit resource screen allows staff to input and amend facility details with no hassle and offers a wide range of options to tweak the system exactly to the client’s requirements.

Customers booking online get to view a comprehensive and attractive interface outlining availability of their chosen facility which can go as far into the future as the client wishes. Once the system has guided the customer through a quick and simple booking process, all their details are instantly confirmed and transferred to members of back office staff.

Courts
(squash, tennis etc)
Pitches / Sports Halls
Venues

Events
Exercise sessions
Places on courses

Features & Benefits:

Reduces your administration costs and saves considerable time and effort, freeing up employees to deal with other tasks.
Improve the online experience of existing customers whilst attracting new customers, who may have been put off by the prospect of booking over the phone or in person.
Customers are able to deal with all their self-service requirements quickly and easily.
Customers are able to view and search availability, place a booking, and make single or multiple bookings.
Customers can pay online, if necessary, as BookingOffice is capable of integrating with any online payments system.
Staff save time from not having to deal with customers on an individual basis and benefit significantly from accelerated access to the booking system.
Staff designated as administrators can set up and edit resource descriptions, set up available session times, and adjust the program to deal with any scheduled price rises or prices that vary depending on the time of day or the day of the week.
The system can be configured to register customers, such that customers have a login id and password. Administrators can then limit some types of bookings to logged on users to discourage frivolous bookings.
Staff can query, transfer, cancel or move bookings and make block bookings.
Configurable system to take bookings with or without payment.
Meets Local Authority Priority Outcome 7 - Libraries, Sports & Leisure, Requirement R13 - Booking of sports and leisure facilities, including both direct and contracted-out activities.
Meets electronic government targets including BVPI 157.

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