Challenges of Paper Solutions
Generally, organisations that make awards or grants or regulate markets must monitor participants through structured periodic reporting, in order to validate claims or simply to check conformity.
There are many challenges in striking a balance between excessive regulation and reporting processes on the one hand, and inadequate monitoring or checking that may result from reducing the claim and reporting requirements on the other.
- A high proportion of incomplete claims or reports soak up time
- Claims take a long time to check manually
- For claims a large number of progress chasing enquiries come in from customers
- Activity reports are not completed or submitted late
- Inaccurate claims, e.g. containing arithmetic errors must be queried and resubmitted
- Customers must invest a lot of time and effort putting in claims and activity reports
- Claim documents are mislaid
Benefits & Savings
- Automatic prompts and calculations mean less time spent completing claims and reports
- Secure online tracking gives customers a self-service view of progress
- Secure online submission prevents loss of forms
- System-based assistance, guidance and help available as forms are completed
- Form updates are made automatically – so that the customer forms are never out of date
- Saves printing, postage and packaging costs
- Staff and customers spend less time on administration
- Reduction in work associated with further information requests and rejections
- Faster turnaround on claims
A computerised system joins up your agency with your customers, providing better customer service and saving staff time too.
Call us now on 01453 852700 or use our enquiry form
to discuss how we can help you deliver your next project