Improving customer service with online service portals and guiding staff to follow correct business processes for approval and management of cases, claims and applications are key elements of modernising and transforming government. Toplevel’s solutions provide government-strength collaboration supporting multiple agencies and individuals.
Toplevel has been supplying secure e-business solutions to central government since 1998. We are flexible in our approach so in some cases we work directly with the customer organisation, and in other cases we have worked with systems integrators or partnered with OGC Buying Solutions framework suppliers to deliver the required solution.
Challenges for government
Every central government organisation is different, so Toplevel’s highly configurable, rapidly implemented solutions fit the market very well. Our unique set of core web technologies are especially suited to providing central government with the individual highly tailored secure solutions they inevitably need - yet at costs similar to those of packaged solutions because their implementation is much more rapid than bespoke development. We have a track record of delivering projects on time and within budget, and because we specialise in government we can deliver results in weeks, that would take other providers months.
Case studies:
Heritage Lottery Fund, wanted a supplier that was able to quickly provide proof-of-concept prototypes, so that they could be used to demonstrate the benefits to internal stakeholders and use their feedback to develop the online services. more >
NESTA wanted a supplier that could help them receive applications electronically and distribute them to external assessors quickly and easily. They were also attracted by the fact that the Toplevel solution is available as a managed service. more >
Charity Commission needed a portal that met the required level of security for UK government services, authenticating their 188,000 charities. more >
Northern Ireland Legal Services Commission needed a solution that would work with any browser, so be accessible to all their clients and also provide workflow for the staff and integration to their back office system. more >