Online booking and 24x7 web service linked to CRM systems are transforming local government in the 21st century. Our work with local government began with the e-government and modernising government agendas at the start of the millennium. An early interest in online forms has now broadened into a more comprehensive transformational government agenda. Online service portals for citizens delivering application forms and reports with integration to front office CRM and back office systems are popular.
Local government is unique in the breadth of different services that it offers; whether it’s district, unitary, borough or county, councils all face the challenge of providing a multiplicity of services, several of which include bookings and also of integrating bookings with CRM and/or back office departmental systems.
Local government make a lot of appointments both in the office and out in the community. Registration services especially benefit from an appointments diary with easy-to-use computer screens that allow multiple staff to make or view appointments at once. The system can cater for all types of appointments and optionally provide guided self service online booking for customers saving staff time booking in appointments by phone. Save hours of work preparing performance statistics; the system automatically collects all the information you need and produces reports for you instantly, for example making it easy for registration to demonstrate compliance with Lacors and General Register Office guidelines.
Case Studies:
Wiltshire Council needed both online booking and transactional e-forms that readily integrated with their Lagan CRM. They needed an easy to use system that they could extend themselves, capable of integrating with their back office systems. more >
King's Lynn and West Norfolk Council wanted to provide local residents and visitors to the area with a single place to find comprehensive, up-to-date information on the accessibility of local venues for disabled people. They chose Toplevel because Toplevel demonstrated a strong understanding of their requirements. more >
Central Bedfordshire Council were upgrading from a previous solution and needed a stable, powerful basis to create secure forms that allow citizens to share sensitive information with confidence. more >
“Toplevel's integration with Agresso worked first time, exactly how we wanted it. ”
David Johnson
Assistant IT Manager
Wyre Forest District Council
“OfficeForms is the best software product the council has ever bought.”
Chris Franklin
Web Manager
Kennet District Council
“It's now very quick to develop forms and make amendments. A form with several pages can be up and running in around two weeks, while simple amends can be made in a day. By choosing the managed service route, we have freed up our service staff to work on other projects.”
Bob Crockard
Stafford Borough Council
“In addition to BookingOffice making online booking more accessible to the public, it will also help the Council meet the BVPI 157 targets set by the government.”
Paul Bartell
Cornwall County Council
“The new website provides 21st century technology that allows greater access to Council services for both local people, businesses and tourists. These new developments will allow people to carry out a wide range of transactions.”
Cllr Lindsay Burr
Ryedale District Council
“Toplevel impressed us by being able to turnaround any request or information query within a very short timescale, and they have continued to support us with a close and supportive relationship.”
Roz Edridge
Thanet District Council
