CRM Integration

Online Customer Service

Toplevel specialise in online service portals and we can help you provide 24x7 service; for customers. Interactive services via the internet are able to reduce the costs of running expensive branch offices and make customer service more effective, thereby increasing customer satisfaction. Your organisation can be open 24x7 whilst your branches and contact centre are unmanned.

The web portal can also help to reduce the volume of inbound calls you receive, cutting the costs of customer service dramatically. Research from SOCITM shows that for some government organisations it costs £4 to handle each call to the contact centre, and £7.81 to deal with it face to face, but just 17 pence online. Cashable savings on this scale are realisable across other government organisations.

The case for online services is compelling - how else could you both lower the cost of customer service and increase customer satisfaction at the same time?

What will it provide for your customers?

What will it provide for you and your staff?