Toplevel Customers give top marks to after-sales customer service
Toplevel Computing, supplier of secure e-business solutions, received a glowing report from its customers in a recent survey of its after-sales customer service.
Response Speed: Nearly half of the company's customers thought the speed of response to enquiries was excellent, and the same number rated it as good.
"It's early days but any problems have been resolved quickly," says the Research Officer at a large rural District Council. An independent consultant working with a county council customer agrees: "Problems are solved promptly."
Professionalism:
All the survey respondents rated the professionalism and helpfulness of Toplevel's staff as good or excellent.
"Compared to other software companies I've dealt with Toplevel have the personal touch and are always very professional," says an independent Consultant who has worked with a number of local authorities.
Technical Knowledge :
Toplevel's technical staff also scored highly for the level of knowledge they bring to customer projects.
"The technical staff are really helpful," according to the Project Manager for a major external consultancy working with the public sector. Another independent Consultant agrees, "It's an absolute pleasure dealing with technical staff", while the Web and Content Manager for one District Council says "Toplevel has delivered a very good level of service in all my dealing with its technical staff."
Quality:
The quality of advice available from Toplevel's after-sales support services also impressed customers, with a systems developer at a leading UK university finding the customer forum particularly helpful.
"We're obviously delighted with the results of the survey," says Jane Roberts, Toplevel's Sales and Marketing Director, "but we're not complacent. We intend to maintain our current high standards, and look at suggestions from customers as to how we can serve them even better in the future."
