Once you've received your application forms you will want
to deal with them internally. OfficeProcess is designed to
control the flow of information around your organisation,
track case progress and to integrate with your other
systems.
What are the business benefits of BPM?
Improved compliance with corporate procedures. The system guides your staff to follow the correct business rules as they deal with each application. In addition to improved governance this reduces the effort and cost to train new staff and eliminates costly mistakes.
Faster internal approvals. Because you are passing electronic documents around people can check and approve them quickly - a single document can even be with several staff at once for approval. This improves customer service and increases the amount of business you can do.
Comprehensive tracking facilities allow you to instantly see the whereabouts of any application, eliminating lost applications and helping you to free up bottlenecks.
Better still a system of alerts and escalations prevent applications from getting forgotten - because the system will notify someone automatically after predetermined times elapse.
Why OfficeProcess?
An easy to use process modelling tool, Process
Designer, allows Business Analysts to model the flow
of information around your organisation.
No programming is required. A complete business
process can be set up in a few hours.
OfficeProcess uses OfficeForms to guide staff through
each stage of the business process. This gives you a
sophisticated powerful way to guide staff through each
step of the process that you've modelled, which is not
found in other BPM solutions.
Powerful BPM facilities such as an audit trail that keeps
a copy of documents at each process stage, scheduling
of periodic activities and both roles based and ad-hoc
routing - all available without programming.
A cost effective licensing model, designed to allow wide
scale deployment, means that OfficeProcess is suited to
systems used by thousands of staff.
Process Designer readily models processes, like this sickness absence procedure:
Click for larger image
| Process Control |
- Automatic task escalation
- Alerts issued when work falls
behind
- Emails generated for external communication
- Timed events
- Parallel routing and approvals to accelerate processes
- Conditional routing
- Tracking and controlled intervention Roles and Security
- Built-in user profiles
- Built-in electronic signatures
- Tight integration with Active
Directory and NT security for
internal access
- Usercode/Password based logon
for external access
- LDAP integration
- Routing and access control based
on roles within groups
- Workgroup-based task queues
- Unique ad-hoc routing capitalises
on people-based knowledge
- Rapid Graphical Process Modelling
- Drag and drop process design tool
- Literally draw your business
process on screen
- no programming required
- Extensible by programmers
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| User Interface |
- Completely browser-based
- Sophisticated electronic forms for complete flexibility
- Process Desktop
- Batched notifications by email Applications
- Case management
- Document assembly and approval
- Managing expense claims
- Holiday requests
- Other HR processes
- Approvals
- Managed communication with external agencies
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| Building Blocks |
- Response Stages
- Hibernate Stages
- Data Export Stages
- Notify Stages
- Email Stages
- Scripted Stages
- Terminal Stages
- Fixed and Conditional Actions
- Intervention Actions
- Positive and Negative Actions
- Timed Actions
- Sub states
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| Cost-effective licensing |
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Other |
- Automatically re-cycles unused user licences after 6 weeks to keep costs down and minimise administration overhead
- Predominantly server based pricing to suit large-scale deployments
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- Comprehensive audit trail
- Guiding staff to follow correct processes
- Powerful integration facilities
- Built-in archive & retrieval
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