Once you've received your application forms you will want to deal with them internally. OfficeProcess is designed to control the flow of information around your organisation, track case progress and to integrate with your other systems. It is a general tool for rapidly providing computerised business process management.
What are the business benefits of BPM?
Improved compliance with corporate procedures. The system guides your staff to follow the correct business rules as they deal with each application. In addition to improved governance this reduces the effort and cost to train new staff and eliminates costly mistakes.
Faster internal approvals. Because you are passing electronic documents around people can check and approve them quickly - a single document can even be with several staff at once for approval. This improves customer service and increases the amount of business you can do.
Comprehensive tracking facilities allow you to instantly see the whereabouts of any application, eliminating lost applications and helping you to free up bottlenecks.
Better still a system of alerts and escalations prevent applications from getting forgotten - because the system will notify someone automatically after predetermined times elapse.
Why OfficeProcess?
An easy to use process modelling tool, Process Designer, allows Business Analysts to model the flow of information around your organisation.
No programming is required. A complete business process can be set up in a few hours.
OfficeProcess uses OfficeForms to guide staff through each stage of the business process. This gives you a sophisticated powerful way to guide staff through each step of the process that you've modelled, which is not found in other BPM solutions.
Powerful BPM facilities such as an audit trail that keeps a copy of documents at each process stage, scheduling of periodic activities and both roles based and ad-hoc routing - all available without programming.
A cost effective licensing model, designed to allow wide scale deployment, means that OfficeProcess is suited to systems used by thousands of staff.
Process Designer readily models processes, like this sickness absence procedure:
Process Control
- Automatic task escalation
- Alerts issued when work falls behind
- Emails generated for external communication
- Timed events
- Parallel routing and approvals to accelerate processes
- Conditional routing
- Tracking and controlled intervention Roles and Security
- Built-in user profiles
- Built-in electronic signatures
- Tight integration with ActiveDirectory and NT security for
internal access - Usercode/Password based logon for external access
- LDAP integration
- Routing and access control based on roles within groups
- Workgroup-based task queues
- Unique ad-hoc routing capitalises on people-based knowledge
- Rapid Graphical Process Modelling
- Drag and drop process design tool
- Literally draw your business process on screen - no programming required
- Extensible by programmers
User Interface
- Completely browser-based
- Sophisticated electronic forms for complete flexibility
- Process Desktop
- Batched notifications by email
Applications
- Case management
- Document assembly and approval
- Managing expense claims
- Holiday requests
- Other HR processes
- Approvals
- Managed communication with external agencies
Building Blocks
- Response Stages
- Hibernate Stages
- Data Export Stages
- Notify Stages
- Email Stages
- Scripted Stages
- Terminal Stages
- Fixed and Conditional Actions
- Intervention Actions
- Positive and Negative Actions
- Timed Actions
- Sub states
Cost-effective licensing
- Automatically recycles unused user licences after 6 weeks to keep costs down and minimise administration overhead
- Predominantly server based pricing to suit large-scale deployments
Other
- Comprehensive audit trail
- Guiding staff to follow correct processes
- Powerful integration facilities
- Built-in archive & retrieval
“Toplevel has excellent workflow capabilities - it's very easy to move forms around, both inside and outside the Commission. We were also impressed with the software's scalability and ability to communicate with other applications, such as Oracle.”
Eileen Maxwell
Head of IT, Northern Ireland Legal Services Commission
“We are very impressed with the way Toplevel integrates seamlessly with our SQL datastores.”
Chris Williams
I.C.T. Strategic Manager, South Wales Fire