Online Booking

Centralised Electronic Diary

Allows authorised staff to view diaries and make, move or cancel bookings from any computer screen. The system will not permit double bookings, automatically produces booking confirmations, and it will allow staff to search for any booking quickly and easily.

Uses for booking diaries include:

Management Information

Any authorised staff can print and view the diaries. Activity reports enable you to analyse and optimise your service.

Optional Guided web service for customers

Option to allow customers to check availability and/or book self-service over the web, within the confines of the business rules. This gives your customers a convenient, modern, easy to use 24/7 booking facility.

What else do I need to know?

OVery user-friendly for both staff and customers to complete the bookings.

Government strength security protects you and your customers’ information on the internet, and the solution is extremely inclusive, supporting all browsers and enabling you to comply with web accessibility standards for blind and partially-sighted customers.

Good customisation ability which means that it can be tailored to meet your own requirements, e.g. to offer provisional bookings, different opening times for each office, and individual availability for each member of staff.

How can the system be extended?

Any authorised staff can print and view the diaries. Activity reports enable you to analyse and optimise your service. The system can be extended to allow selective access to the system to other groups of users. For example, staff in other departments or offices might be allowed to make some bookings on your behalf, freeing you up to deal with customers. Likewise staff in partner organisations could be given a degree of access to the system, reducing the volume of phone calls your staff have to deal with.