Bulky Waste Management

Centralised Electronic Diary

Allows several staff to take or check bookings at once. Fast, easy to use screens for regular staff, together with optional guided scripts for contact centre staff, give customers more ways to contact you. The system will automatically calculate the correct payment, using your charging rules and even take the payment for you, saving valuable staff time.

Management Information

A full audit trail ensures you can see who made or changed a booking. The system manages rounds according to the same rules you normally use and prints collection lists for the drivers. Management reports allow you to examine service usage patterns helping you to optimise your service.

Optional guided web service for customers

Optionally customers can schedule, book and pay for their collections using a 24x7 self-service booking facility via your website. Self-service bookings fit your business rules and can optionally be provisional. This gives your customers a modern, easy 24x7 facility, which meets e-government and Gershon targets.

Please note: we have illustrated one way of categorising items, but every council is different and the system can be configured to match your own categories and charging rules.

What else do I need to know?

• Very user friendly for departmental staff, contact centre staff and the public.
• Simple to manage, plus Toplevel has an excellent after sales service reputation.
• Easy to use "shopping basket" for taking the bookings, enables several different items to be put onto one booking and paid for together.
• Flexible, eg. can split items from one booking into different collections.
• If the system is used in your contact centre then it will integrate with your CRM system to give your staff a unified system.

How can the system be extended?

If you have outsourced your collections then you can allow password protected access to the system to your contractor's staff via the internet. The system gives you reports so that you can see what collections have actually been made, and check this against the contractor's invoice to ensure that you are paying the right amount.