Online Applications and Reports
The case is compelling - how else could you both reduce customer service costs and increase customer satisfaction?
Ten year’s ago online shopping was ground breaking; today It is the fastest growing retail channel, used by a wide spectrum of consumers. Now other organisations are looking to improve customer service and reduce costs with web based services.Challenges for government
No two government organisations are identical
Government organisations are unique, so we build solutions on a flexible framework not a “standard product”. This approach combines the adaptability of bespoke development with low risks and costs, comparable with a product implementation.
Toplevel specialise in interactive online service for government. We can help you provide 24x7 service; for customers, suppliers and partner organisations reducing costs and improving customer service whilst your offices are unmanned. Independent research shows enquiries cost £4 to handle by phone and £7.81 face-to-face, but just 17p online*.
Staff Workbench
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Security
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Participant Workbenches
Supports multiple participant roles e.g.:
Client User, Client Administrator, Agent / Intermediary, Customer of Client, Applicant, Partner agency, Supplier, Expert Advisor, Nominator, Authoriser, Member
- Required participant roles are configured to suit your business when the solution is built
- Participants given secure self-service access via a web portal
- Self service registration and password reminders
- Easy to use self-service access to case or project
- Self-service track & monitor case status and historical information
- Selective view, displays permitted subset of case information for each participant type
- Option for self-service access to account movements and balances
- Reduces progress chasing with alert messages
- Supports collaborative working
Technology
- Browser independent technology framework; accessible, inclusive, supports all internet users
- Easy to use, outstanding user acceptance
- High customer satisfaction, as it works on any browser
- Flexible solution tailored to suit you, quickly and cost effectively using our online service framework
- Optional integration with social networking such as Facebook / LinkedIn
- Integrates with any CRM environment
- Integrates to postcode / GIS systems
- Integrates with online payment services
- Integrates with email
- Supports remote staff, even without extranet or VPN
- Accessibility compliant, AA or AAA standard
- Fits into any website, including CMS based ones
- Adapts to your website branding & logo
- Easy to use Form Designer, allows your staff to change reports, returns and application forms without programming
- Generates PDF documents
- Configured to suit your business rules
- Data integration with back office systems
“We wanted a supplier who would partner with us over the long term, to help us grow our ideas and implement them in a modular and agile fashion. Toplevel has been very flexible and supportive, and their partnership has helped us get as far as we have as quickly as we have.”
Gary Castle
Head of IT & Facilities
The Heritage Lottery Fund
“Toplevel has enabled the Charity Commission to help charities get advice that they need and access to the services they want at a time convenient to them. The new system not only allows charities to submit their annual accounts and returns through an online portal, but also allows them to update trustee details and get in touch with us securely online.”
Nick Allaway
Executive Director
Charity Commission
“We put our current programme application online in English and Welsh. It worked well - this has the potential to save a lot of effort in publishing electronic application forms in multiple languages.”
Ivan Salcedo
Head of Creative Services
National Endowment for Science, Technology and the Arts
