Toplevel has specialised in government since 1998. Our goal is to help the public sector realise efficiency savings;

Through improved internal operations,
Genuine transactional services for citizens,
Employee self-service applications, and
The implementation of shared services between departments and between organisations.

- Please click on the links below for more detailed information -

Shared Registrars' Diary	Self-Service Access to Shared HR	Self-Service for Citizens - Front end to CRM
Shared Staff Roster	Shared Service Centre - Web Transactions	Shared Personnel Solution

Front end to CRM, providing self service for citizens

A district council who share a CRM solution and contact centre with their neighbouring council have had Toplevel provide a self-service front end to the CRM system. This enables citizens to track the progress of cases online over the web, reducing the number of calls coming in to the contact centre and providing 24x7 service to citizens

Book a 30 minute telephone consultation on how this would work for you.

01453 - 753955