Solutions for your project

Online Customer Service

Ten year’s ago online shopping was groundbreaking; today it is the fastest growing retail channel, used by a wide spectrum of consumers. Now government is looking to improve customer service and reduce costs with web based services. Toplevel specialise in interactive online services for government. We can help you provide 24x7 service; for customers, suppliers and partner organisations; reducing costs and improving customer service whilst your offices are unmanned. Because government is unique all our solutions can be configured to serve unique sets of policy, stakeholder, workflow and budgetary requirements.

Business Process Management

Improve compliance with corporate procedures. The system guides your staff to follow the correct business rules as they deal with each case. In addition to improved governance this reduces the effort and cost to train new staff and eliminates costly mistakes. Faster internal approvals improves customer service and increase the amount of business you can do. Comprehensive tracking facilities allow you to instantly see the progress of a case, eliminating lost applications and helping you to free up bottlenecks. Alerts and escalations provide timely reminders to staff ensuring that deadlines are met.

Developer Tools

Our competitive advantage in providing interactive web solutions is underpinned by secure web based technologies we've developed. Toplevel manufacture:
To meet the demands of “joined-up government” all our tools support high levels of collaboration between multiple agencies and individuals and easy integration with any IT environment together with government-strength accessibility, enabling you to comply with stringent UK Government requirements for user inclusion.

 

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