Sports Pitch Management Solution

• Football, Cricket and Rugby Pitches
• Any other pitch (hockey / lacrosse)
• League / member bookings
• Occasional bookings
• Activities e.g. school holidays
• Courses / coaching session

Centralised Electronic Diary

Allows several staff to work on the bookings at once. There are fast, easy to use screens for your staff with the option to allow contact centre staff to take bookings through carefully designed scripts. This frees up your staff and gives the customer more ways to contact you. Taking payments can be integrated seamlessly into the system, eliminating time spent taking and chasing payments.

Management Information

A full audit trail ensures that you can easily see who made or changed a booking. Management reports, for example; listing all the bookings for a particular team, or reporting on unpaid bookings, cut down the time you spend compiling facts and figures.

Administrative Automation

Email confirmations are sent to customers saving your staff time. Similarly, the system can produce notifications, e.g. to inform the groundsman of a booking. This ensures your pitches run smoothly with few last minute panics.

Optional Self-Service web diary

Reduces the volume of phone calls you receive. It allows customers to check availability of pitches, activities and courses via the internet. You can even enable self-service internet bookings for your customers giving them an easy to use 24/7 facility, which meets e-government and Gershon targets.

Optional - Club Accounts

• You are in control and can set credit limits, assign bookings to a particular account, and check balances saving a lot of time.
• A further time saving is that you can mail selected members, for example if a pitch becomes waterlogged, the system can produce a cancellation letter or email.
• It works seamlessly with self-service web bookings, so clubs can check balances online and book using their accounts, saving you time and giving terrific customer service.

What else do I need to know?

• Very user-friendly for both staff and citizens to complete the bookings.
• Simple to set up and easy to manage plus Toplevel has an excellent customer service reputation.
• Highly customisable so it can be tailored to meet your own requirements.

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