Centralised Electronic Diary Allows several staff to work on the bookings at once. There are fast, easy to use screens for your staff with the option to allow contact centre staff to take bookings through carefully designed scripts. This frees up your staff and gives the customer more ways to contact you.
Taking payments can be integrated seamlessly into the system, eliminating time spent taking and chasing payments.
Management Information A full audit trail ensures that you can easily see who made or changed a booking. Management reports, for example; listing all the bookings for a particular team, or reporting on unpaid bookings, cut down the time you spend compiling facts and figures.
Administrative Automation Email confirmations are sent to customers saving your staff time. Similarly, the system can produce notifications, e.g. to inform the groundsman of a booking. This ensures your pitches run smoothly with few last minute panics
Optional Self-Service web diary Reduces the volume of phone calls you receive. It allows customers to check availability of pitches, activities and courses via the internet. You can even enable self-service internet bookings for your customers giving them an easy to use 24/7 facility, which meets e-government and Gershon targets.
Optional - Club Accounts
You are in control and can set credit limits, assign bookings to a particular account, and check balances saving a lot of time.
A further time saving is that you can mail selected members, for example if a pitch becomes waterlogged, the system can produce a cancellation letter or email.
It works seamlessly with self-service web bookings, so clubs can check balances online and book using their accounts, saving you time and giving terrific customer service.
What else do I need to know?
Very user-friendly for both staff and citizens to complete the bookings.
Simple to set up and easy to manage plus Toplevel have an excellent customer service reputation.
Highly customisable so it can be tailored to meet your own requirements.
“The software has performed as we expected and has provided the solutions that we were looking for. Apart from the price and capabilities of the product, I have been particularly impressed with the support that we have received and the willingness of Toplevel staff to take on board and implement suggestions that are made for improvements to the system. Toplevel sales and support staff seem genuinely interested in providing a product that will meet all of our needs.”
Chris Greer
Rugby Borough Council
“We chose the Toplevel system because it was a ready made package which was simple to operate and quick to install. The system will enable us comply with the government's R13 online sports booking requirements. A big benefit for people is that they can check availability and book facilities out of office hours.”
Southwark Council Spokesperson
“We needed a system to meet our unique needs. We did a costing and Toplevel BookingOffice won hands down. In fact, the price difference was so great that we could afford to integrate it with our existing e-payments facility and have it designed to look and feel just like the rest of our website so the public, moving from our main site to the new booking system, will not notice the difference.”
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