Although all organisations have established systems to manage finances, HR and procurement, there are lots of processes around those systems that touch staff right across the organisation. Many of our customers have huge numbers of untamed business procedures around these applications, leading to delay and inconsistency in the application of business rules.
For example, processes around HR such as appraisals, new starters, leavers and leave approvals are processes that cross departmental boundaries and need to be followed consistently and compliantly. Similarly, processes around finance are used by many managers and professional staff. Requisitions, purchase order approvals, new supplier approval, travel approval and
expense claims are typical examples. In addition, many government organisations have their own unique business procedures which simply don’t fit any particular off-the-shelf IT system, but must nevertheless be auditable and must be applied consistently.
For example, carrying out vetting checks on contractors or approving an application for a firearms licence are processes that have to be carried out quickly and consistently.
Challenges of Paper Solutions
For all these procedures, there is a high risk that, if the processes are left manual, they can be accidentally or deliberately ignored. The consequences of non-compliance vary depending on the procedure, but they can include lost man-hours spent putting things right, poor staff morale and compromised management if HR processes are not followed correctly. With paper-based financial processes, it can be very time-consuming to get a purchase approved or a payment authorised; and that holds back business plans. And, of course, lack of control in financial processes typically leads to overspending.
Finally, for unique processes like contractor and staff vetting, the consequences of failing to carry them out properly can even be life threatening. And because the processes involve multiple individuals and departments, vetting can be slow, leading to delayed projects and missed deadlines.
Benefits of BPM Software
- Improved compliance to organisational procedures
- Reduced risk from non-compliance
- Faster, more efficient working, saving effort and shortening time frames
- Staff are guided to follow correct procedures
- Quick to implement using Outreach’s rapid agile implementation
- Outreach flexibility allows for processes to change in the future